Overview
Slash needed to scale support without growing headcount. We integrated an LLM-based assistant trained on their product documentation, support history, and FAQs. The bot handles Tier 1 queries, escalates edge cases to humans, and logs every interaction for quality review. Within 30 days of launch, support ticket volume dropped 60%.
What the client gained
A clearer message, a smoother customer journey, and a website built to convert visitors into enquiries.
We focused on removing friction: simplifying the navigation, tightening the copy, and highlighting the right calls-to-action so customers can take the next step with confidence.
The result is a faster, easier experience for users — and a better-performing channel for the business.